There are serious delays with Bank of America in NACA right now.
Insight would be about 200 naca contracts per week assigned to 3 UW at bank of America.
Ok, so these numbers are completely made up but they illustrate the main issue. The delays are so overwhelming, its easy to figure out why practically everyone nationwide is closing late.
Boa has a separate department for naca. These people do nothing but naca files. The rest of boa is not allowed to touch naca files. If you walked into Bank of America, they wouldn’t be able to assist you. The staffing worked up until Citi exited the mortgage lending industry in 2018 dumping all their naca clients on bank of america effectively doubling their casework. Naca also increased advertising in 2019 and got more members than ever before. So, only one lender to underwrite all of NACA + a rapid increase of NACA members. It’s easy to see why the delays keep lingering around.
It’s pretty simple to do the math. The staff they have can only work through so many files at once. Escalating files helps out initially for those files escalated but put delays on files already in process. When they get enough escalations coming through they have to stop what they are doing as a department and sift through the escalations to assign priorities which causes more delays. It’s not an ideal situation.
It has been talked about since summer of 2019 that boa is staffing up their naca department to handle the permanent influx. (It is difficult to see any actual result) There are several challenges: underwriters in need of work are not easy to come by, they need to be experienced, they need to want to work in fast paced high volume environment compared to other underwriting opportunities and they need to be near the NACA headquarters.